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When will I receive my order?
: For in-stock items, your order will be shipped the same or the next business day if the order is placed before 12 pm PST (Mon. - Fri. excluding holidays) . How soon you receive the product from our warehouse (Southern California) depends on the level of service you select from the shipping choices.
For Ground Shipping Transit Times: Click here.
For out-of-stock items, we will contact you about the status of your order and when we will have the items in stock.

How do I cancel my order?
: Please e-mail sales@rima.com to cancel an order or make any changes to your order.

Will you charge sales tax on my order?
: Sales tax is only charged on orders that are delivered to California addresses.

Do you take international orders?
: We do not accept international orders at this time.

Why wasn't my package delivered in three days, as indicated?
: "Three days" means three business days. Please note that the UPS/FedEx Service Guarantee applies only to business days, and excludes weekends, holidays, and other events that may occur.

What payment methods do you offer?

What is the procedure if I received the wrong product?
: Please send us an email with the order number and the item you received to sales@rima.com

What is the Return Policy?

  • Any products to be authorized by us for return must be processed within 30 days from the date of the invoice.
  • Non-defective returns for credit are subject to shipping charges and a 10% restocking fee.
  • Exchanges can only be made for the same item.
  • Before returning any product, please fill out RA form to receive a Return Authorization (RA) number.
  • The RA number is only valid for 15 days after it has been issued and must be displayed on the shipping label.
  • Products must be returned 100% complete, unused, and in the original packaging. Products must be accompanied by any manuals, accessories, or spare parts that were originally shipped with the product.
  • Products being returned should be packaged with the utmost care and with sufficient padding to secure their safe return.
  • Some items might have to be returned to the manufacturer for warranty issues. We will inform you in that case.

How long does it take to process a Return?
: Once we have received your Authorized Return, it will take 1-2 business days for us to process your return. At that point, we will either issue you a refund or re-ship a new product.

Have a Verbatim Product and need support?
: Call 1-800-538-8589 or Verbatim Support (link)